How to Fix Divi Builder Timeout Error?

Troubleshoot

By Mahbub Shahin

July 9, 2023

What is the Divi Builder Timeout Error

Table of Contents
1 What is the Divi Builder Timeout Error
2 Why does the Divi Builder Timeout Error happen?
3 How to Fix Divi Builder Timeout Error?
3.1 Upgrading to the Latest PHP Version
3.2 Increasing PHP limits
3.3 Extending Apache memory limit
3.4 Clearing the cache
3.5 Clearing local storage
3.6 Plugins conflicts
3.7 Child theme conflicts
3.8 Updating Divi
4 Final words

The Divi Builder Timeout Error is an error message that occurs when using the Divi Builder. This error signifies that the Divi Builder is taking too long to load or save a page, resulting in a timeout. It can happen when trying to access the Divi Builder interface or when attempting to save changes made with the builder.  This error message typically appears as a pop-up notification within the WordPress dashboard, stating that the connection to the server has timed out.

divigrid builder timeout

Why does the Divi Builder Timeout Error happen?

The Divi Builder timeout error can occur for a variety of reasons, including:

Slow internet connection

Large media files or complex pages

Excessive server load

Plugin or theme conflicts

Server-side issues

How to Fix Divi Builder Timeout Error?

Now, we will explore some proven methods that can surely resolve your Divi builder timeout error
  • Upgrading to the Latest PHP Version
  • Increasing PHP limits
  • Extending Apache memory limit
  • Clearing the cache
  • Clearing local storage
  • Plugins conflicts
  • Child theme conflicts
  • Updating Divi

Now, let’s take an in-depth look at each of them.

Upgrading to the Latest PHP Version

Upgrading to the latest PHP version can be a potential solution to address this issue, as newer PHP versions often come with performance improvements and bug fixes that can enhance the speed and stability of the Divi Builder. By upgrading PHP, you can ensure that your website’s underlying server-side infrastructure is optimized and capable of handling the builder’s functionalities efficiently.
Elegant Themes, the creator of the Divi theme, recommends a minimum PHP version of 7.4 or higher. ( 8.0+  is recommended)

Increasing PHP limits

Another option to fix the Divi Builder timeout error is to increase the PHP limits. If you’ve configured the server with a low PHP limit, it can cause issues so it’s better to increase the limit.

hPanel: In hPanel, you are able to change the values of a lot of PHP parameters. For that, just go to Websites → Manage, search for PHP Configuration on the sidebar, and click on it:
divigrid hpanel confiq 1

Then, select the PHP Options tab. There, below the basic options, you are able to define the values of several parameters, like timezone, disabled functions, and limitations: execution time, file uploads, input time, memory limit, and others.

divigrid hpanel php limit 1

To set a new value for limits, just insert the desired value or select it from the drop-down list, if available.

cPanel: You can configure the memory_limit option for PHP in cPanel hosting from the dashboard. Simply go to Software toggle section-> Select php version->options
divigrid How to Fix Divi Builder Timeout Error Google Docs 1

Extending Apache memory limit

Another common cause of the Divi Builder timeout error is the Apache memory limit. So, to fix it, you have to increase that limit by editing the htaccess. To expand the Apache memory limit, go to your hPanel/cPanel > File Manager. Then, select the .htaccess file, click to edit it, and add the following code:

<IfModule mod_substitute.c>
           SubstituteMaxLineLength 10M
</IfModule>

Save the changes and that’s it!

Clearing the cache

To resolve the Divi Builder timeout error, you can clear your cache to eliminate any temporary data that might be causing conflicts with the Divi Builder. Follow these steps to clear the cache:

  • Clear Browser Cache: Access your browser settings and clear the cache and cookies. This action will remove temporary data that could potentially disrupt the functioning of the Divi Builder.
  • Clear Website Cache: If you have a caching plugin like W3 Total Cache or WP Super Cache installed, navigate to the plugin settings and initiate a cache clearance to eliminate any cached data associated with your website.
  • Clear Server Cache: In case you’re utilizing a caching service such as Cloudflare, access your account settings and proceed to clear the cache associated with your website. This step ensures that any cached content on the server side is also removed.

By clearing the browser, website, and server cache, you can mitigate any potential cache-related issues and increase the chances of resolving the Divi Builder timeout error.

Clearing local storage

Another possible solution to fix the Divi Builder timeout error is to clear the local storage. Local storage is a feature in modern browsers that allows websites to store data on your computer or device. If you want details about how to clear the cache please this blog.
I hope this will be useful for you (link)

Plugins conflicts

Divi timeout errors can be frustrating, but that can happen in two ways. Either you are using an outdated plugin or there is a Divi incompatible plugin. To resolve this issue, start by identifying plugins that may be causing conflicts, especially those that heavily modify the editor or affect the loading and saving processes. Temporarily disable these plugins one by one and check Divi Builder to see if the timeout error persists. If disabling a particular plugin solves the problem, this indicates a conflict. To resolve conflicts, check for updated versions of conflicting plugins Developers often release updates to fix compatibility issues, so updating to the latest version may fix the problem. If an update isn’t available or doesn’t help, consider finding alternative plugins that offer similar functionality without the conflicts.

Child theme conflicts

Child theme conflicts can occur when there are compatibility issues between the parent theme and the modifications made in the child theme. Resolving these conflicts is important to maintain the intended design and functionality of your website.

So, if you are using a child theme and the Divi builder is not loading, you might want to try disabling the child theme and rolling back to the Divi parent theme.

To do this, in your WordPress dashboard, go to Appearance > Themes. There, you will see the currently active theme.

All you need to do is switch your theme back to the Divi parent theme.

Updating Divi

You must always keep your themes and plugins up-to-date. Every update includes new features, better security, bug improvements, and more. So, if you are running an outdated version of the Divi theme, you may face a timeout error. All you need to do is make sure that you are running on the latest version available.

Final words

Resolving the Divi Builder timeout error requires a systematic approach and a combination of different strategies. By updating your PHP version, increasing the PHP memory limit, disabling conflicting plugins, clearing the cache, and checking server resources, you can effectively address the timeout error and ensure a smooth experience with Divi Builder.  Additionally, reaching out to Elegant Themes support can provide you with expert assistance tailored to your specific situation.  Remember to regularly update your themes, plugins, and PHP version to maintain compatibility and prevent future conflicts. By following these steps and staying proactive, you can overcome the Divi Builder timeout error and continue building stunning websites with ease.

Mahbub Shahin

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